Shipping Guide
Prepaid Labels
We provide prepaid Australia Post shipping labels for all approved items.
Your label will specify the required parcel size. Please ensure your packaging matches the allocated size.
If, after packing, your parcel exceeds the allocated size, contact us before lodgement so we can issue an amended label.
Additional postage costs may be deducted from your final payment if instructions are not followed.
Packaging Your Items
Please neatly fold garments and pack them securely in an appropriately sized satchel or box.
You may use your own suitable packaging, or
Purchase a plain satchel or box from Australia Post if required.
Packaging costs are not reimbursed.
Additional wrapping (such as tissue paper) is not necessary unless an item requires extra protection during transit.
When attaching your label:
Place it flat on the front of the parcel
Ensure barcodes are clearly visible
Do not cover barcodes with tape
Australia Post Size Guide
Please refer to the dimensions below when sourcing packaging:
Extra Small - 16cm x 23cm
Small - 35.5cm x 22.45cm
Medium - 39cm x 27cm
Large - 41.5cm x 31.5cm
Extra Large - 51cm x 44cm
We will advise which size applies to your shipment.
Processing & Payment
Once your parcel arrives, each garment is reviewed to ensure it matches the approved application.
Please allow 2–3 business days for processing.
If all items meet the agreed standards, payment will then be transferred to your nominated bank account.
If Items Are Not Accepted
If any items do not meet our buying criteria upon inspection, we will contact you before finalising payment.
You may choose to:
Have the item returned at your expense, or
Authorise responsible donation on your behalf.
Lost or Delayed Parcels
All parcels are sent with tracking.
Once a parcel is lodged with Australia Post, delivery timeframes and transit handling are outside our control. In the rare event of loss, we will assist with the carrier’s investigation process.