FAQ

How quickly will I get paid?
Please allow up to 2 business days after your parcel arrives with us for processing and quality checks. Payment is issued once items are reviewed and accepted.

How do you pay me?
We transfer payment directly to your Australian bank account.

Are you a consignment store?
No. Season Archive is a wardrobe buyout service.
We purchase items outright — there is no waiting for items to be listed or sold, and you know your payout amount in advance.

Are there any costs or hidden fees?
There are no fees to use Season Archive.
We cover the cost of shipping. If you don’t have suitable packaging, you may need to purchase a satchel or box to send your items to us.

What if I change my mind?
Once items have been accepted and payment has been made, they become the property of Season Archive.
If your parcel is already in transit but has not yet been processed, a return may be arranged at the sender’s expense.

I’ve seen an item like mine listed for more elsewhere, do you price match?
Season Archive is not a marketplace. Our pricing reflects the convenience of an upfront payout and a simplified process.
Listing prices elsewhere do not account for selling fees, payment processing, packaging, postage, customer enquiries, offer negotiation, or the time and uncertainty involved in waiting for a sale.
With Season Archive, you apply, send, and get paid, without risk or delay.

What happens if some items aren’t accepted?
If some items in your parcel do not meet our buying criteria, we’ll contact you before finalising payment. You’ll be able to choose whether those items are returned at your expense or responsibly donated.

What if my parcel is lost or delayed?
All parcels are sent with tracking. Once a parcel is lodged with the carrier, transit times and delivery are outside our control. In the rare event a parcel is lost in transit, we’ll assist with the carrier investigation process.

Can I send items without applying first?
We require all items to be approved via an application before sending. Unsolicited parcels may be returned or declined without processing.

Is there a minimum number of items?
For Tier Two and/or Tier Three, we require a minimum of 3 approved items for per application.
There are no minimums for Tier One items.

Do you organise wardrobes?
No. Season Archive does not offer wardrobe organisation or styling services.

What do you do with the items you purchase?
Items are redistributed through a range of carefully selected channels, allowing them to continue their lifecycle beyond your wardrobe.

Can I submit more than one application?
Yes. If you have additional items in the future, you’re welcome to submit a new application at any time.

Do you accept items from interstate or regional areas?
Yes, we accept applications from across Australia.

Do you offer in-person drop-offs?
We do not offer in-person drop-offs at this time.